Under the auspices Prof. Dr/ Sherif Khater President of Mansoura University and Prof. Dr. Mohamed Abdel Azim, Vice President of the University for Community Service and Environmental Affairs the leadership of Prof. Dr/ / Amina El -Nemr, Dean of the College And Prof. Dr/ Wafaa Fathi Salim, Vice -Dean for Community Service and Environment Affairs And Prof. Dr/Fawzia El -Sayed Abu Saad, head of the pediatric nursing department. The ninth day of the training program was implemented for the hospital’s nursing staff, headed by Prof. Dr/Ashraf El-Sharqawi, director of the hospital, and Miss/ Hala Lotfy, head of the hospital’s nursing staff Saturday 30 /12 /2023 , entitled Effective communication skills, receive and provide immediate care for emergencies and handling verbal and telephone orders/ instructions. The training was conducted by Dr/ Reham El said Hashad, lecturer of pediatric nursing, within the faculty plan and the pediatric nursing department for community service and environmental development